Terms & Conditions

1. Introduction

These Terms & Conditions apply to all users of the Basar Interior Design website and services. By using our website or engaging our services, you agree to these Terms. If you do not agree, you must not use our website or services.

2. Services

Basar Interior Design provides interior design services including consultations, space planning, concept design, material selection, and styling services. All services are subject to written agreement confirming scope, deliverables, timelines, and pricing.

3. Contract Formation

A binding contract is formed only when a written quotation or proposal is accepted by the client, we confirm acceptance in writing, and any required deposit has been received.

4. Pricing and Quotes

All quotes are valid for 30 days unless stated otherwise. Prices may change if the project scope changes. Any additional work outside the agreed scope will be charged separately and confirmed before proceeding.

5. Payments

A deposit may be required before work begins. Remaining payments will follow the agreed schedule. Late payments may result in paused services. We reserve the right to charge interest on overdue invoices in line with UK legislation.


6. Cancellations and Refunds

6.1 Under the Consumer Contracts Regulations 2013, consumers may have a 14-day cooling-off period for remote services unless work has started with consent. If you request work to begin during this period, you may lose your right to cancel once work has started. Deposits are generally non-refundable once work has started or costs have been incurred.

6.2 You have the right to cancel your Order (unless your Order contains bespoke items or shows signs of use) within 14 (fourteen) days after your Order is delivered (‘Cancellation Period’), i.e. the Cancellation Period will expire after 14 (fourteen) days from the day on which you receive the products unless your Order (the same Order) was split into multiple deliveries over different days, in which case the Cancellation Period will expire 14 (fourteen) days after the day on which you receive the last delivery.

 

If you wish to exercise your right to cancel your Order, you must inform us of your decision to cancel this contract by emailing us at basarinteriordesigns@gmail.com. Please cite your Order number and/or enclose a copy of your receipt when you email us your decision to cancel. This must be done before the Cancellation Period has expired.
 

6.3 Once you have requested a cancellation of the Order prior to receiving the goods, we will send you an email confirming that your request is being processed and that no payment has been taken from you, or if a payment from you has already been taken, the purchase price of the product(s) along with delivery fees paid by you have been or will be credited back using the same payment details that you submitted for the initial transaction, unless you have expressly agreed otherwise. We do not charge a cancellation fee for orders cancelled within the Cancellation Period. However, depending on your bank or debit/credit card issuer you may incur foreign transaction or other fees if you have paid from a non-UK bank or in currency other than the pound sterling.   
 

6.4  If you have received the goods and you wish to return them, once you notify us your decision to cancel the Order, you shall send back the goods or hand them over to us without undue delay, and in any event no later than 14 (fourteen) days from the day on which you communicate your cancellation of this contract to us. We may withhold reimbursement until we have received the goods back. If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). Save and except in the case of faulty goods delivered by us, the cost of returning goods to us are incurred by the customer. We do not charge a cancellation fee for orders cancelled within the Cancellation Period and goods returned in accordance with this paragraph

6.5. However, depending on your bank or debit/credit card issuer you may incur foreign transaction or other fees if you have paid from a non-UK bank or in currency other than the pound sterling.  Please note that we may make a deduction from the reimbursement for loss in value of any goods supplied if the loss results from unnecessary handling by you. The amount may be deducted from the amount to be reimbursed to you.

 

7. Exceptions to the right to cancel:
 

The right to cancel does not apply for the following goods that may be purchased on our website:
 

a) bespoke, personalised or sized goods

b) sealed goods which are not suitable for return due to health protection or hygiene reasons, if such goods were unsealed after delivery such as, without limitation, the plastic hygiene film of bedding.
 

7.1 In order to be eligible for a return please make sure that:
 

(a) The product is being returned within the timescale mentioned in this Return and Refund Policy, or as the case may be, within the timescale in relation to defective/faulty goods

(b The product is in its original packaging with tag included, where applicable, and where plastic hygiene films were applied to the item, these have not been removed

(c) The product is not used or damaged (unless you received a defective/damaged product from us, in which case please send a photograph of the damaged item to basarinteriordesigns@gmail.com at the earliest possible

(d) items being returned do not show signs of use and/or are not returned to us with odours, pet hair, extensive creasing or stains/marks 

(e) You have the receipt or proof of purchase 

(f) Your product is not personalised (i.e., engraved, customised or sized to include bespoke elements) 

(g) Please note where you cancel an order of items sold as a set on our website, you shall return all pieces included in the set at the same time. For example, if you wish to cancel an order of dinner plates bought as a set from our website, you must return the entire set at the same time. If a piece from the set is missing, we will not be able to accept the return and process the refund. If we receive a broken or damaged item from you, we will be unable to process the refund for it. We will return the goods to you. 
 

Products that don't meet the above-stated conditions will not be eligible for a return and refund, or exchange. 

Please notify us of your decision to cancel an order by emailing us at basarinteriordesigns@gmail.com. If your request is approved, we will issue a returns number to you and share our returns address.
 

We shall process your refund for returned goods or contact you in relation to it within 14 (fourteen) days from the date on which we receive the goods.

When returning products:
 

1. you must obtain proof of posting as we cannot accept liability for parcels lost in transit

2. ensure that the goods are wrapped suitably as we cannot accept liability for damage/breakages during transit. Your refund will be reduced if you have reduced the value of the item you are returning. Additionally, if we receive an item that is broken or damaged, we will not be able to provide a refund for the broken or damaged item(s).

If you have any questions about cancelling your Order or our Return and Refund Policy, please contact us at basarinteriordesigns@gmail.com.

8. Delivery, Delivery Time and Shipping Charges

8.1 Once your Order has been despatched you will receive an email from us notifying you that your Order has been despatched. The delivery time will depend on your shipping address, delivery method selected and sometimes external factors such as delays in postal and delivery services during festive or sale periods, or as a result of supervening events beyond the reasonable control of the Parties, for which we shall have no liability. This is due to several factors outside of our control being involved in shipping such as processing time by customs authorities, delivery time taken by our delivery partners, etc. Please note that the delivery timescales published on our website are purely indicative, and not guaranteed.
 

1. As much as we can, we endeavour to deliver your Order within the estimated lead time. Therefore, we will despatch your order at the earliest we can. Please note:

2. that pre-ordered items can only be despatched after we receive stock

3. lead times may be longer during Christmas, Black Friday and similar busy periods. 
    

There may however be delays in the delivery of your Order or the possibility of damage during transit for reasons beyond the reasonable control of the Parties. Where there is a delay in the delivery of the Order, we will contact you as soon as possible to let you know and will take steps to minimise the effect of the delay. Provided we do that, we will not be liable for the delivery of the Order and any delays caused thereto. 

8.2 Client Responsibilities 

​Clients must provide accurate information, timely feedback, and ensure access to the property when required. Delays caused by the client may affect timelines and costs.

9. Intellectual Property

All designs, drawings, visuals, concepts, and materials created by Basar remain our intellectual property unless otherwise agreed. They may only be used for the specific project they were created for.

10. Liability

We provide services with reasonable skill and care in accordance with UK consumer law. We are not liable for third-party contractors, delays outside our control, or indirect or financial losses. Nothing excludes liability where it cannot legally be excluded under UK law.

11. Third Parties

We may recommend suppliers or contractors but are not responsible for their work, pricing, or agreements.

12. Data Protection

We comply with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for details on how we handle personal data.

13. Website Use

You must not misuse this website or copy its content. All content belongs to Basar Interior Design unless stated otherwise.

14. Governing Law

These Terms are governed by the laws of England and Wales.