Refund Policy

We offer a 14-day return window, which means you have 14 days from the date of delivery to request a return.

In order to be eligible for a return please make sure that:

(a) The product is being returned within the timescale mentioned in this Return and Refund Policy, or as the case may be, within the timescale in relation to defective/faulty goods

(b The product is in its original packaging with tag included, where applicable, and where plastic hygiene films were applied to the item, these have not been removed

(c) The product is not used or damaged (unless you received a defective/damaged product from us, in which case please send a photograph of the damaged item to basarinteriordesigns@gmail.com at the earliest possible

(d) items being returned do not show signs of use and/or are not returned to us with odours, pet hair, extensive creasing or stains/marks 

(e) You have the receipt or proof of purchase 

(f) Your product is not personalised (i.e., engraved, customised or sized to include bespoke elements) 

(g) Please note where you cancel an order of items sold as a set on our website, you shall return all pieces included in the set at the same time. For example, if you wish to cancel an order of dinner plates bought as a set from our website, you must return the entire set at the same time. If a piece from the set is missing, we will not be able to accept the return and process the refund. If we receive a broken or damaged item from you, we will be unable to process the refund for it. We will return the goods to you. 

Please note:
 

• A £3.99 return fee will be deducted from your total refund amount.

• Customers are responsible for arranging and covering the cost of return shipping.

• We strongly recommend using a tracked and insured courier service.

• We cannot be held responsible for any parcels that are lost or damaged in transit.

• Refunds will only be issued once the item has been received and inspected.
   

Products that don't meet the above-stated conditions will not be eligible for a return and refund, or exchange.